Account Director

Account Director

You will work at the intersection of ideas and strategy as a key point of contact between our clients and our team of strategists, copywriters, designers, and project managers. The Account Director is also responsible for the management of the account and project management team.
As the Account Director, you will act as a primary point of contact for multiple client relationships and work as an active member of our team to determine how to best achieve our client’s goals through a combination of strategic recommendations and creative execution.
A successful Account Director will thrive in a fast-paced environment; a natural leader who connects the dots and thinks critically and strategically; and will keep a team-first attitude.
What You’ll Do:
Client Facing
  • Serve as the primary point of contact for multiple clients, responsible for scheduling and leading calls, drafting agendas, recapping meetings, reviewing and presenting deliverables before they go to the client, and working with the project manager to keep track of and relay concerns around budget/timelines to the client
  • Be the liaison between the client and the internal team
  • Negotiate and manage client expectations and satisfaction
  • Keep team members up to speed with concise notes and client briefs
  • Understand our clients face, why and what should we do about it; become an expert in our client’s culture, competition, and industry
Management
  • Provide leadership/motivation and convey the vision and values of the company to the assigned staff
  • Ensure that the staff works in conformance with the company policies and procedures and public law
  • Monthly, quarterly and yearly feedback, performance evaluations, development and leadership for direct reports
  • Set clear team and direct report goals and KPI’s
  • Oversee day-to-day teams’ operation and performance
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
Organic Growth
  • Identify ways in which the company can more effectively support the client in the achievement of it’s business and communications goals
  • Identify opportunities to grow accounts organically by identifying incremental projects and cross-selling the agency’s full range of capabilities
  • Play a supporting role in organic business development, preparing proposals and scope of work, and supporting in pitch presentations as needed
Strategy 
  • Keep a pulse on new trends in the corporate responsibility, sustainability & marketing/communications space
  • Maintain a genuine interest in corporate responsibility and sustainability; especially how companies are embedding purpose into their brand value proposition
  • Provide strategic and tactical recommendations and anticipate needs; proactively engage on issues and work with the team to offer solutions
Leadership
  • In addition to serving as a leader for your direct reports, participate in monthly leadership team meetings driving the growth and evolution of the company
  • Continue to evolve your leadership skills and business acumen
What You Have:
  • Bachelor’s/Master’s in Marketing, Mass Communications/PR, Advertising, Journalism, or related field experience
  • 8+ years experience, preferably in an agency environment with a minimum of 2 years in a management role
  • Knowledge/experience with communication, PR, media, and social media
  • Print, web and experiential knowledge
  • Sustainability and annual CSR report experience

Submit Your Application