Salesforce Project Manager

Company Overview

Agency73 provides world-class consulting, implementation, and optimization services on the Salesforce platform to the Life Science and High-Tech industries in the San Diego region and across the US. We lead our clients through their digital transformation journeys with a focus on customer success.

We’re looking for a Salesforce Project Manager to manage our Salesforce implementations and assist with improving our project management methodologies for all our Salesforce projects.

What You’ll Do:

  • Manage the successful implementation of large scale, complex Salesforce projects from inception to closure, working with consultants and developers
  • Manage offshore developer resources as key project contributors
  • Produce, update, and present project management artifacts: RACIs, user stories, Gantt charts, issues lists, and risk management matrices
  • Manage backlogs and critical path items for all assigned initiatives in Jira and Trello and act as a scrum master for projects run on an Agile methodology
  • Manage expectations and communication with key project stakeholders as well as team members
  • Communicate to customer stakeholders regarding project progress, issue management, risk management, budget, timelines, and escalations
  • Manage timeline, cost, and quality metrics for projects in your portfolio
  • Manage releases and cutover plans
  • Ensure compliance with customer change controls and SDLC components
  • Drive desired professional behaviors and motivate the team to the highest levels of performance
  • Ensure that team members have the best conditions to perform successfully, advocate for positive change and flag risks and problems
  • Manage the client relationship throughout the engagement, continually assess people, process, and technology risks, and adjust project plans to address them accordingly

What You Have:

  • 3+ years of experience delivering waterfall, agile or hybrid Salesforce projects
  • 3+ years of experience in a consulting or agency role
  • BS Degree in Computer Science, Business Administration, Information Systems, or a closely related field preferred
  • A sense of humor
  • Strong understanding and experience with project management best practices in both waterfall and Agile frameworks
  • Strong understanding of Salesforce platform, including but not limited to Sales Cloud, Service Cloud, and Experience Cloud (Salesforce implementation project management experience preferred)
  • Ability to engage with customers and align our delivery to their working style and cadence
  • Ability to communicate complex topics in simple, succinct terms
  • Effective time management and task prioritization
  • Ability to handle multiple concurrently active projects
  • Excellent oral and written communication, presentation, meeting facilitation, negotiation, decision making, and problem-solving skills
  • Ability to forecast project resourcing and project timeline based on tasks & team member allocation
  • Excellent problem-solving, organizational, and analytical skills, with the ability to evolve project strategy based on research, data, and industry trends
  • Ability to focus on building relationships with contacts and identifying solutions to their challenges with empathy and reason
  • Openness to accepting criticism and receptive to the ideas of others
  • Demonstration of a high level of initiative / confidence
  • Resiliency when faced with difficult clients and projects

Desired Skills/Certifications:

  • Salesforce Administrator certifications required, additional Salesforce certifications are a plus
  • Project management certifications are a plus

Perks:

  • Health Insurance
  • 401k Plan
  • Flexible Schedule
  • Career Growth & Education
  • Volunteer Time Off
  • Profit Sharing
  • Working with people who dream big, know how to have fun, and get shit done

Submit Your Application

jobs@agency73.com

Note: Agency73 does not accept agency resumes. Please do not forward resumes to our jobs alias, Agency73 employees, or any other company location. Agency73 is not responsible for any fees related to unsolicited resumes.