Sundae’s mission is to help owners of dated or damaged homes sell in their time of need.
As a startup, they needed to get their sales operations running quickly and control costs while doing so. After our initial discovery meeting, we set out a 6-week timeline to get Sales Cloud® fully configured with the core requirements:
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Business process definition and documentation
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Lead management with automated tasks for each stage
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Customized lead qualification / conversion process
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Opportunity management
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Docusign document e-signature management
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Data import
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Web-to-lead and Pardot® form based lead source management
The Result
Sundae is able to manage a complex set of processes from Sales Cloud® covering the entire customer journey from inquiry to successfully sold home. Market experts, home valuation analysts, construction consultants, and others are able to plan their work and move customers quickly through the process of selling their home.
Since go live, we have continued to work in one-week sprints to prioritize and execute the most valuable additions to the platform as the Sundae team and customer base grow. We’ve added Facebook integration through Zapier and a couple of helpful apps from the AppExchange to automate tasks and improve processes.